Returns & Refunds Policy

14-Day Returns Policy

We want our customers to be happy with their purchases. If your model kit or figure arrives defective, you may request a return within 10 days of receiving your order, provided the item meets the conditions outlined below.

Return Eligibility

To qualify for a return, the model kit or figure must be defective and remain in its original, unbuilt and unpainted condition, with all original parts and components included.

Please note the following conditions:

• Model kits and figures that are defective may be returned within 10 days of delivery, provided they remain in their original, unbuilt condition.

• Items that have been partially or fully built, assembled, modified or painted are not eligible for return.

• Returned items must be in their original condition, with all parts and components included.

Return Postage

Customers are responsible for the cost of return postage. We recommend using a tracked or recorded delivery service to help ensure the item reaches us safely.

We cannot accept responsibility for items lost or damaged in transit while being returned to us.

Refunds

Once we receive the returned item, we will inspect it to confirm that it meets our return conditions.

If the item is confirmed to be defective and is returned in its original, unbuilt and unpainted condition, a full refund will be issued.

Items that do not meet the return conditions, including kits or figures that have been built, partially assembled or painted, will not qualify for a refund under this policy.

How to Arrange a Return

If you believe your model kit or figure is defective and wish to return it, please contact us within 14 days of receiving your order to discuss the return arrangements.

Please do not return an item before contacting us.

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